Refund Policy
At Madina Pak Insaf Taxi, we understand that travel plans can change unexpectedly. We strive to provide flexible and customer-friendly booking options while ensuring efficient scheduling of our vehicles and drivers.
Please read our Refund & Cancellation Policy carefully before making a booking.
1. Free Cancellation or Booking Changes
Customers may cancel or modify their booking free of charge up to 18 hours before the scheduled pickup time.
If an advance payment has been made, a 100% refund will be issued.
2. Cancellations Within 18 Hours
Bookings cancelled less than 18 hours before the scheduled pickup time are not eligible for a refund, as the vehicle and driver will have already been assigned and prepared for the journey.
3. Booking Modifications
You may request changes to your booking, including:
- Pickup date
- Pickup time
- Pickup or drop-off location
- Passenger details
Requests made at least 18 hours before pickup will be accommodated free of charge, subject to vehicle availability.
Changes requested within 18 hours of pickup may not be possible and could incur additional charges.
4. Company Cancellation
In the unlikely event that Madina Pak Insaf Taxi is unable to provide the booked service due to operational reasons, vehicle issues, or driver unavailability, customers will be offered either:
- A full refund of any advance payment, or
- An alternative vehicle or rescheduled booking, subject to customer approval.
5. No-Show Policy
If the customer fails to arrive at the agreed pickup location within the agreed waiting time and cannot be contacted, the booking will be considered a No-Show.
In such cases:
- The booking will be cancelled.
- No refund will be issued.
6. Delays Beyond Our Control
Madina Pak Insaf Taxi is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Heavy traffic
- Road closures
- Accidents
- Severe weather conditions
- Government restrictions
- Public events or crowd management
These situations do not qualify for refunds.
7. Refund Processing
Where applicable, approved refunds will be processed using the original payment method whenever possible.
Refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.
8. Contact Us
If you wish to cancel, modify your booking, or request a refund, please contact us using our official contact details.
Madina Pak Insaf Taxi
📍 Madinah, Saudi Arabia
📞 WhatsApp: +966 58 264 5364
📧 Email: info@madinapakinsaftaxi.com
By making a booking through our website or official communication channels, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.